New Hires Program

New Hires Program

A program for regulated healthcare professionals new to working in diabetes.

This program is planned and offered in partnership by Leadership Sinai Centre for Diabetes (Mount Sinai Hospital/Sinai Health Systems), SUNDEC (Sunnybrook Academic Family Health Team) and Toronto Diabetes Care Connect (South Riverdale Community Health Centre).

Program delivery during the COVID-19 pandemic

The program will be redesigned to allow virtual delivery of a fall 2020 program. Further information will be available as soon as the virtual format is finalized and the session dates are confirmed.

Program registration

  • The program is offered once a year in the fall with registration opening over the late summer/early fall.
  • The next program will be offered in the fall/winter of 2020.
  • Registration information is shared via the Toronto Diabetes Care Connect email distribution list. If you wish to be added to this email distribution list please email Lori Sutton at

Program purpose & objectives

The purpose of the New Hires program is to increase the competency level of regulated health care professionals, who are new to providing care to individuals with type 2 diabetes, so that they are better able to support these individuals in the self-management of their condition.

Following completion of this program, participants will increase their competency in their ability to:

  1. Assess patients with diabetes for education and treatment needs.
  2. Teach a basic curriculum of diabetes to individuals with type 2 diabetes focusing on:
    1. Knowledge
    2. Skill
    3. Self-efficacy
  3. Counsel patients regarding behaviour change
  4. Access community resources to support chronic disease management.
  5. Understand the role of the diabetes educator in the interprofessional team in the workplace setting.

Program topics

  1. Perspectives & Understanding of Living with DM
  2. Changing Health Behaviour
  3. Pathophysiology, Diagnosis, & Complication Screening
  4. Teaching for Effect
  5. Medications
  6. Foot Care
  7. Physical Activity & Diabetes
  8. Nutrition & Diabetes
  9. Program Planning
  10. Team Approach to Diabetes Management

Note: This program includes the Choices & Change Workshop and a Practice Session offered through partnership with the Choose Health Self-Management Program, South Riverdale Community Health Centre).

Competencies addressed

This program aims to support the development of many of the competencies required to become a certified diabetes educator.

  • For a full list of the CDEBC competencies addressed please click¬†here.

This program is NOT intended to address advanced-level competencies required to support clients with more complex diabetes management needs including those who are:

  • Using insulin regimens
  • Living with medically complex type 2 diabetes
  • Living with type 1 diabetes or gestational diabetes
  • Pregnant or planning pregnancy

Program facilitators

Program Administrator and Coordinator:

  • Lori Sutton, RD (CDE)/Regional Facilitator, Toronto Diabetes Care Connect, South Riverdale Community Health Centre

Program Facilitators:

  • Gail MacNeill, Manager/CNS (CDE), Mount Sinai Hospital, Toronto
  • Leigh Caplan, RN (CDE)/Team Lead, Sunnybrook Academic Family Health Team, Sunnybrook Health Sciences Centre

Partners supporting program delivery:

The program has historically been offered in-person supported by the following partnerships:

  • Service Integration Partnership (integrating the Choices & Changes Workshop and Practice Session):
    • Choose Health Self-Management Program, a program South Riverdale Community Health Centre
  • Service Delivery Partnerships (currently or previously providing expert session facilitators):
    • Anishnawabe Health Toronto
    • Black Creek Community Health Centre
    • Comprehensive Care Program, a program of St. Micheal’s Hospital
    • DECNET, a program of South Riverdale Community Health Centre
    • Michael Garron Hospital
    • Leadership Sinai Centre for Diabetes, a program of Mount Sinai Hospital, Sinai Health Systems
    • SUNDEC, a program of Sunnybrook Academic Family Health Team
    • Sunnybrook Health Sceinces Centre
    • Wounds Canada

Program completion

The program requires a commitment to participate in both the sessions and the in in-between session activities  in order to meet the learning needs of the program.

A program completion certificate will be issued on the last day of the program. In order to receive the certificate, attendance at all 4 sessions/days is required.